We make each piece by hand, so we want you to love it. If something isn’t right, here’s how returns work.

14-DAY RETURN WINDOW

You have 14 calendar days from the day your order is delivered to request a return. After 14 days, we unfortunately cannot offer a refund or exchange.

WHAT WE ACCEPT BACK

We accept returns for a refund or store credit when:
• The piece is unworn, undamaged, and in its original condition
• All original packaging and inserts are included
• The return request was submitted within the 14-day window above

WHAT WE CAN’T ACCEPT BACK

For hygiene and authenticity reasons, we cannot accept returns on pieces that:
• Have been worn, altered, or resized
• Show signs of damage after delivery
• Are returned without original packaging
• Are returned after the 14-day window
• Were purchased as final-sale items (clearly marked at purchase)

HOW TO START A RETURN

1. Email hello@kailith.com with your order number and the reason for the return.
2. We will reply within 1–2 business days with a return authorization and the return shipping address.
3. Pack the piece securely and ship it back to us within 7 days of receiving authorization.

REFUND TIMING

Once we receive and inspect your return, we will email you within 3 business days to confirm approval.

• Approved refunds are issued to your original payment method within 5–10 business days of approval.
• Your bank or card issuer may take additional time to post the credit.

WHO PAYS RETURN SHIPPING

• If the piece is defective, damaged in transit, or not what you ordered, Kailith covers return shipping.
• For any other reason (changed mind, wrong size chosen), the customer
is responsible for return shipping to our studio address.

EXCHANGES

If you would like a different piece, the simplest path is to:
1. Return your original piece for a refund (per the steps above).
2. Place a new order on kailith.com.

This keeps our hand-finishing workflow intact and gets you your new piecefastest.

QUESTIONS

Email hello@kailith.com — we are happy to help.